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The Everyday Mother FAQs
Theeverydaymother.com Return Policy?
The Everyday Mother offers a 30-day return policy. If a customer is unhappy with a purchase, they can request a return or exchange within 30 days from the date they receive the item. However, if 30 days have passed since the purchase, a refund or exchange cannot be offered. The item must be in new condition, unused, unaltered, free of customization, and free of damages to be eligible for a return. It must also be in the original packaging. Customized items are exempt from full returns but may be eligible for a partial refund. For example, The Gift Experience can be partially refunded for the cost of The Everyday Mother book, as long as the book meets the stated conditions. Additional non-returnable items include gift cards, downloadable products, free products, and promotional material/items. A receipt or proof of purchase is required to complete the return. The original purchase must have been made from theeverydaymother.com.
Once the returned item is received, it will be inspected to ensure that it is in new condition, unused, unaltered, free of customization, and free of damages. A refund may be refused if the items do not meet these criteria. Partial refunds for items that are customized will be in the amount of the items that are not customized. For example, in the case of The Gift Experience, only the cost for The Everyday Mother book itself is eligible for a refund. If the refund is approved, it will be processed, and a credit will automatically be applied to the customer's credit card or original method of payment. Credit processing times vary depending on the card issuer's policy.
Return shipping is the responsibility of the customer. They can return the item using their own method, or a shipping label can be provided. If a label is provided, return shipping costs are deducted from the refund. If a customer hasn’t received a refund yet, they should first check their bank account again, then contact their credit card company, as it may take some time before the refund is officially posted. Next, they should contact their bank, as there is often some processing time before a refund is posted. If they’ve done all of this and still have not received their refund, they should contact hello@theeverydaymother.com.
As for the shipping policy, all orders ship from New York. If a customer is shipping an item over $75, they may consider using a trackable shipping service or purchasing shipping insurance. Once an order ships, any shipping-related questions should be directed to USPS. The Everyday Mother does not guarantee that they will receive the returned item. If a customer is inquiring about a shipping delay for a package that has already shipped, they should contact USPS.